Shipping & Returns

Shipments

The prices of the items don’t include handling and shipping charges.

 

Returns and repairs

Xicoy Electrònica SL Electrónica SL don’t will accept any returned materials or repairs unless previously agreed. All the shipments of returned goods will be paid by the customer, including items under warranty

Xicoy Electrònica SL Electrónica SL will not refund or swap any item erroneously ordered unless previous agreement. It is a choice of Xicoy Electrònica SL Electrònica SL to decide if a replacement/refund is applicable in an item that are in good condition but not usable by the costumer intended setup.

Items with signs of use like soldered connectors and pumps will not be replaced/refunded. In the cases that Xicoy Electrònica SL Electrònica SL accept to swap/refund any item, all the shipping costs back and forth will be paid by the costumer, if the item was bought under our "free shipping program", the shipment costs of this particular shipment would not be refunded. It is the responsibility of the buyer to order the correct item, Xicoy Electrònica SL staff can be contacted previously to clear all doubts before ordering.

Always it will be a restock fee of 15% to cover the expenses of testing and cleaning the returned item, except on "custom made" products, Xicoy Electrònica SL Electrònica SL cannot refund an item manufactured specially for a particular customer under his specifications.

All goods sold through a dealer should be returned to the dealer for service, replacement or refund. Xicoy Electrònica SL will only refund or replace items purchased directly to Xicoy Electrònica SL.

Shipments from outside of the European Community should arrive with the appropriate customs documentation. Shipper is responsible of filling all paperwork. All charges and duties derived from customs process will be charged to the costumer.

All shipments should contain a list with the contents of the shipment. It is imperative that the engines sent back for service come with ecu and pump. No need for other items unless suspect of malfunction. Please include a detailed description of the fault.

Warranty repairs

Xicoy Electrònica SL will repair or replace a defective item only after being returned and inspected to discard user caused faults. On items not manufactured by Xicoy Electrònica SL like thermocouples, pumps, bearings, etc, it could be necessary the inspection by the item manufacturer prior the repair/swap.

Xicoy Electrònica SL only will service his products in warranty from costumers who had purchased the goods directly to Xicoy Electrònica SL

Materials sold through a dealer or engine manufacturer should be returned to the dealer, he will take care of the repair/replacement/shipment to factory.

Dealers are only obliged to support the goods sold by them.

All warranty repairs should come with a copy of the invoice issued by Xicoy Electrònica SL.

 

IMPORTANT!

If the defective materials are part of a complete system (i.e., an engine), please contact to your supplier (i.e., the engine manufacturer) for support and warranty repair/replacement. Xicoy Electrònica SL will only honour the warranty of the products to the first purchaser, the one who purchased to Xicoy Electrònica SL.

Please contact to your dealer or to us before to ship to agree in the shipment conditions. This will save you some money and shorten the turnaround time.

If you feel that your dealer does not give you the service you deserve, please do not hesitate to contact us directly.